Question 1

What is Cambio?

Accepted Answer

A non-custodial, AI-native crypto swap platform. Describe what you want in plain English; the AI parses your intent and Cambio quotes that exact amount, with the network fee stated. Each swap is executed through the selected route, and the payout goes straight to your wallet.

Question 2

Do I need an account or KYC?

Accepted Answer

No account is needed to swap, and Cambio asks for no identity documents. Before a deposit address is issued, the address you want paid is checked against the OFAC sanctions list and Cambio's own blocklist; a match stops the swap. In rare cases the exchange filling your swap can ask for verification of its own before it releases funds. An optional account gives you order history, an address book, and API access.

Question 3

How do I make my first swap?

Accepted Answer

Type any swap intent into the composer on the homepage — for example, "swap 0.3 BNB to USDT on BSC" or "what's the cheapest path from ETH to USDC". The AI parses it, proposes a route, and walks you through deposit and payout. The whole flow is one conversation.

Question 4

Do I have to phrase my swap in a specific way?

Accepted Answer

No. The AI handles natural phrasing, typos, partial specs, comparison questions, and recovery scenarios. If a detail is missing — like the network — it asks one clarifying question instead of erroring out.

Question 5

How does Cambio price a swap?

Accepted Answer

0.38 percent on most routes, already inside the rate quoted to you; Monero swaps and some bitcoin payouts are priced by a second provider at its own price, also inside the quote. The network fee is stated on its own line, and nothing is added after the quote. Dated figures for other well-known exchanges appear beside the quote as reference only — never as offers. No platform fees, no gas markups, no membership tiers.

Question 6

Is the price comparison real-time?

Accepted Answer

Cambio's own row is live, every time — recalculated for your exact amount on every request, never cached. The other rows on the panel are estimates: checked on each exchange's own website (or, where no fresh check exists, modelled from that exchange's own recent quotes to us), applied to your amount, and labelled with the time they were checked. We don't query these exchanges live, and they're not offered here. The "Best Rate" badge only shows when Cambio's row genuinely delivers more than every row we compare.

Question 7

Does Cambio offer fixed-rate or float-rate swaps?

Accepted Answer

Cambio quotes one rate. There is no fixed/float toggle, and there are no plans to add one. The rate is recalculated on every request for your exact amount, never cached, so if the market moves before you confirm, it's Cambio's own row that updates — you're never looking at a stale number.

Question 8

How does liquidity pricing actually work?

Accepted Answer

Execution routes maintain liquidity on every supported chain. When you deposit BNB on BSC, the destination-side payout comes from liquidity already on the destination chain — no bridge in the path.

Question 9

Is Cambio custodial? Do you hold my funds?

Accepted Answer

Non-custodial by design: no accounts, no stored balances, and no ongoing custody. Each swap settles to the destination wallet you provide. Your deposit goes to the one-time address shown for your order and belongs to that swap alone.

Question 10

Can the AI access my wallet?

Accepted Answer

No. The AI cannot access your wallet, private keys, or any funds. It operates within the Cambio interface — parsing intent, comparing rates, preparing orders. Every deposit transaction requires you to manually send from your wallet. We never request signature access.

Question 11

How is cross-chain settled without a bridge?

Accepted Answer

The selected execution route holds liquidity on both sides. When you swap BNB on BSC for USDC on Solana, your BNB goes to the deposit address shown for your order on BSC, and the USDC is paid out to you on Solana from liquidity already there. There is no bridge contract in the path, no cross-chain message, and no bridge-hack exposure.

Question 12

What pairs do you support?

Accepted Answer

{tokens} tokens ({tokenList}) across {networks} networks ({networkList}). Not every combination: a pair is offered only where an execution route serves it and enough exchanges quote it for a real comparison — the pickers and the pair pages show exactly what is offered. The most-used corridors have their own page with dated figures and chain-specific notes.

Question 13

How fast is a swap?

Accepted Answer

It depends on the chains. Your deposit has to confirm first — a Bitcoin deposit takes longer than one on a fast chain — and the payout follows on the destination network. Where a typical time is known for the route, the quote shows it.

Question 14

What if I send the wrong network or amount?

Accepted Answer

If you send less than the minimum, Cambio detects the underpayment and offers a top-up or a refund to your sender wallet. If you send to the wrong network entirely (e.g., USDT on Tron when the deposit address was BEP20), recovery depends on the chain — contact support immediately with the transaction ID.

Question 15

Can I cancel an order after sending the deposit?

Accepted Answer

Once your deposit lands on-chain and we detect it, the corresponding payout has already begun. Cancellation isn't guaranteed after that point. Before deposit, the order can be abandoned with no consequence — quotes time out automatically.

Question 16

How do I get API access?

Accepted Answer

Create a free account, then navigate to Account → API Settings to generate an API key. Full reference docs are at /api. The API exposes the same swap, quote, and route-explorer endpoints the AI front-end uses.

Question 17

Is API access free?

Accepted Answer

Yes for swap, quote, and recovery endpoints. Rate-limited per API key (default: 60 requests per minute). Higher tiers available on request — email support if you need elevated limits for a production integration.

Question 18

Where do I see my swap history?

Accepted Answer

Optional account required for swap history. Once logged in, every swap you make is tied to your account — searchable by date, pair, status, or amount. Without an account, you can still look up a specific swap by its order ID at /track.

Mọi điều bạn muốn hỏi một kỹ sư của Cambio.

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