Wallets round, exchanges take their withdrawal fee out of the amount, and sometimes you simply type a different number. Here is what Cambio does when the deposit does not match the quote, in each case.
A customer asked us recently: "What happens if I send a little more or less than I wrote down?" It is a fair worry. The amount that arrives is often not exactly the amount you typed. A wallet rounds it, an exchange takes its withdrawal fee out of it, or a second thought changes the number. Here is what happens on Cambio in each case.
Less arrived than the swap amount
The deposit card shows how much arrived and how much is still missing, with a time. You then have two outcomes:
- You send the rest before that time. Send the remaining amount to the same address, and the original quote is honoured on the whole amount.
- You do not send the rest. At that time the address closes, and the amount that arrived is swapped at the live rate, re-quoted for what came. Nothing is lost; you receive less, in proportion.
After the time on the card, do not send more to that address. Start a new swap instead.
More arrived than the swap amount
All of it is swapped. The extra is exchanged at the live rate and added to your payout. There is no refund step and no second transaction to wait for.
Very little arrived
Every payout costs a network fee. If what arrived is less than the network fee to pay it out, it does not count toward the swap, because sending it would cost more than it is worth. Write to [email protected] with your order number: we return it if it still covers the fee of the return.
How to send the exact amount
- Copy the amount from the deposit card instead of typing it.
- If you send from an exchange account, look at the withdrawal screen before you confirm. Many exchanges take their fee out of the amount you type, so less arrives than you entered. Raise the amount until the amount received matches the card.
- Send it in one transaction. Two transfers work, as long as both arrive before the time on the card.
- Check the coin and the network on the card too. A deposit on the wrong network is a different problem, with its own fix.
